Cancellation policy

Cancellations and refunds

• Before dispatch/production: Contact us ASAP. Made-to-order orders may be cancellable early (e.g., within 48 hours) with no/minimal fee; later cancellations may have fees (materials/labor). Ready-stock: Full refund if not dispatched.
• After dispatch: You cover return costs (large items = high fees; often £200+). Refunds only to original payment method.
• No change-of-mind returns on made-to-order/custom items.
• Faulty/defective items: Covered under warranty—free return/repair/replacement. Refunds processed within 14 days of receiving returned goods.